We Inform and Comment -
CIOJ ©2017, 2019 MWA & Krystelle Kreativ
Cowboy retail shop salesman refusing sale of specifically requested equipment
Ignoring/arguing with customers
Overcharging vs competitors
Dysfunctional and unreliable hardware
Huawei phone is sending info to where???? DAILY. Spying?
Vodafone avoiding moral and legal responsibility, using ‘big company bully’ tactics
Avoiding major issues and focusing upon the immaterial. White is the new black?
Summary Results of Consumer Surveys held December 2018 to February 2019
Vodafone Sales and Support Performance
Qualifications; Using Huawei mobile for more than 3 months, age over 21, monthly account
Q. Prior to signing a hardware and use contract, were you adequately advised of the conditions?
Yes 43%, No 48% Don’t Know 9%
Q. Were you clearly advised that new phone contracts are subject to 30-
Yes 33% No 60% Already Aware 7%
Q. If needing to complain to Vodafone on-
Yes 9% Not resolved by Vodafone 63% Vodafone Evasive/gave up complaining 28%
Q. If using Vodafone retail shops for support, were you satisfied with the outcome?
Yes 51% No 35% Gave up 14%
Q. Next time you renew, would you choose Vodafone or another network provider?
Vodafone 28% O2 49% Total of other Networks 23%
Huawei P20 Pro Satisfaction survey
Q. What was your initial impression on first using this mobile?
Excellent 92% Average 2% No answer 6%
Q. Are you satisfied with the layout and usability of software and apps on your mobile?
Satisfied 51% Dissatisfied 23% No opinion 16% Spoiled answers 1%
Q. Have you regularly experienced Huawei communicating with ‘somebody’ while not in use?
Yes 83% No 6% Don’t know 11%
Q. Have you experienced reliability issues that required external intervention by others?
Yes 13% No 74% Vendor contract summarily cancelled 9% Spoiled answer 3%
Contact Details for Senior Management of Vodafone
Nick Jeffery is Chief Executive Officer (CEO) otherwise often referred to as Managing Director. My opinion is that bad news will be diverted, so forget this as a viable route to get customer satisfaction, they just ain’t interested as they believe a new customer is always available! No, they are bankrupt of satisfied customers.
His email address is firstname.lastname@example.org. Any email you send requesting action, will be forwarded to some junior who will claim to be “in the Directors Office and dealing with your complaint personally on behalf of Nick”. This is a dead-
Nick Jeffery is on LinkedIn under this name. Probably this is actually some complaints call centre in goodness knows where. ‘Whoever’ appears to like outgoing messaging, but if you contact him via LinkedIn asking him to intervene with a complaint, he will delete your connection and become ‘invisible’. He is also likely to complain to LinkedIn in an attempt to have your own LinkedIn account deleted.
Goggle or better search engines will reveal a reasonably comprehensive list of directors’ personal information should you wish to use it.
Obviously they get a huge volume of customer complaints by phone as well, so they have become very expert indeed in using every rogue scam in the book to thwart your desire to directly contact Nick Jeffery -
Summary of Individual Complaints made 5 Feb and 8 March 2019
Lack of interpersonal skills
Believing there is always a new customer
Many layers of obfuscation
Intransigence (will Teresa May be Chairwoman soon?)
Vodafone are in my opinion, in cloud-
If however problems are experienced, the chances of any practical resolution are very slight. The attitude seems to be “either accept the situation without any help from Vodafone, or go boil your head as we will always have new customers to replace you” .In my deduction from these surveys, this is effectively their policy and probably explicitly published to all within their customer-
14 March -
15 March -
18 March -
19 March -
Awaiting next exciting instalment. . . . . Thanks to all Vodagroan users who have responded positively, also to O2 and 3.